The Company

Salesforce, the global leader in customer relationship management (CRM) software, manages complex operations, serving hundreds of thousands of clients worldwide. With an expanding scale and feature set, Salesforce sought a tool for resilience and automation to maintain its high service quality.

Challenges

Salesforce faced the task of improving system resilience amidst growing complexity. The choice stood between developing an internal tool or investing in an external one. Both had to allow for quick identification and resolution of system vulnerabilities.

Solutions & Results

After a comprehensive evaluation, Salesforce chose Steadybit for its robust feature set and the competency of its team. “Steadybit improved our speed in finding weaknesses and delivering solutions,” said Krishna Palati, Director of Software Engineering at Salesforce.

1. Operational Efficiency
   Steadybit streamlin ed Salesforce’s previous manual procedures, significantly reducing the time and resources spent on resilience checks.
2. Trust and Transparency
   The Steadybit platform also increased transparency, allowing for better team communication and a greater sense of trust in Salesforce’s customer base.
3. Implementation
   Salesforce integrated Steadybit into their larger operational environments, conducting chaos experiments and identifying several weak links. These insights have fortified Salesforce’s resilience and maintained high system availability.

“Steadybit improved our speed in finding weaknesses and delivering solutions.